Delivery & Shipping

Delivery times

Delivery times vary between seven and ten days. Usually, we will be ready to ship your order within three days. This depends on item availability and where we are shipping your order from. If, for some reason, F&C Mexican Fine Crafts determines not to be able to deliver your order within the promised timeframe, we will contact you via phone or email to let you know so.

All items posted on the website are available for purchase, unless otherwise noted. Since most of our products are unique pieces, we only have one in stock. When one of our products has been sold, F&C Mexican Fine Crafts will publish a note indicating so. If the product you are interested in is not a unique piece (T-Shirts, for example), but we are out of stock, we will also indicate so.

Shipping

During checkout we will inform you about your shipping fee. However, we offer free shipping for orders over $79 (USD) anywhere in the USA, except for Alaska and Hawaii.  

During checkout, we will ask you for a valid street address to deliver your order to. We will not send packages to PO Boxes or other types of addresses. Please bear in mind that some shipments will require a signature upon delivery.

A fee will be applied to all orders where:

The incorrect address has been provided by the customer and the package is returned as undeliverable.

An invalid address has been provided by the customer, resulting in a surcharge from the carrier. Such an error may include, but is not limited to, invalid or incomplete address information; incorrect zip code; incorrect state or country information; typographical errors; or transposed digits.

A move or sudden change of address results in the refusal or non-delivery of an order.

The fee will consist of a $5.00 handling charge plus any applicable costs related to re-routing, forwarding, or redelivering the parcel(s). Please note that there is no charge for address changes that are made before an order is shipped.

Refused, Unclaimed and Returned Shipments

Please note a $25 fee (per package) will be assessed for all refused shipments. In addition, the customer will be responsible for any return shipping charges assessed by the courier. For international deliveries, the customer will be responsible for any duty/VAT/import charges on refused or unclaimed shipments, in addition to return shipping costs. Shipping costs are not refundable on refused or unclaimed shipments.

Please note a $10 fee (per package) will be assessed for all shipments that are re-routed or returned to F&C Mexican Fine Crafts by the carrier. This fee is separate from the re-shipping fee, which is required before packages can be re-shipped.

Import Taxes and Duties

Customers in the United States may be required to pay a tariff or duty on incoming international shipments. F&C Mexican Fine Crafts is not responsible for any taxes, duties or tariffs imposed by the United States. Furthermore, F&C Mexican Fine Crafts cannot be held responsible for any items quarantined, destroyed or otherwise not delivered as a result of an import restriction. Please check with the Customs bureau in the United States if you are unsure about any commodity-specific import regulations or restrictions, including quarantine, that might affect your order. Please note that while we will declare orders containing a gift message as “Gifts” on the Customs declaration, we cannot honor any requests to alter the declared value for an order.

Return & Refund Policy

Our customers have seven natural days to return their purchase if they are not completely satisfied with it and as long as it is in the same condition as it arrived.

Unless the product was severely damaged during shipping, you are responsible for paying shipping costs for returns. If the product was damaged during shipping, please take a photograph of it as it arrived and send it to us (alexandra.strong@mexicanfinecrafts) to authorize the return. We will reimburse the cost of the article via Paypal. At our discretion, a refund may be issued without requiring a return. In this situation, F&C Mexican Fine Crafts does not take title to the refunded item.

F&C Mexican Fine Crafts does not take title to returned items until the item arrives at our offices. Contact us (alexandra.strong@mexicanfinecrafts.com) if you need our address. 

Product Descriptions

At F&C Mexican Fine Crafts we try to describe our products as accurately as possible. However, F&C Mexican Fine Crafts does not warrant that product descriptions or other content published on our site is accurate, complete, reliable, current, or error-free. Many of our pieces have minor defects. This is to be expected since our products are unique pieces and completely hand made. For the same reasons, measurements are approximate.

F&C Mexican Fine Crafts assumes no liability or responsibility for any typographical or other errors or omissions in the content on this site. In the event that a product is listed at an incorrect price or with other incorrect information due to a typographical or other error, F&C Mexican Fine Crafts shall have the right to refuse or cancel any orders placed for the product listed incorrectly.

F&C Mexican Fine Crafts shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and/or your credit card has been charged. If your credit card has already been charged for the purchase and your order is canceled, F&C Mexican Fine Crafts shall issue a credit to your credit card account in the amount of the charge. If a product offered by the F&C Mexican Fine Crafts is not as described, your sole remedy is to return it to F&C Mexican Fine Crafts for a refund.

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